Privacy Policy

Last updated: 24th July 2025

At Loz & Lula, your privacy matters. Whether you're booking a pet sitting service, puppy training session, or just browsing our website, we’re committed to protecting your personal data and being transparent about how we use it.

1. Who we are

This website is operated by Loz & Lula, a UK-based pet care and dog training business.

You can contact us at:

📧 hello@lozandlula.co.uk

🌐 www.lozandlula.co.uk

2. What personal data we collect

We may collect and store:

• Your name, phone number and email address (e.g. when you complete a contact form or booking form)

• Pet details shared through booking forms or email

• Information submitted via Google Forms or similar tools

• Social media handles (if you contact us via Instagram or Facebook)

• Website usage data (via cookies and analytics tools)

3. How we collect your data

We collect personal data when you:

• Contact us via forms, email, or messaging apps

• Book or enquire about a service

• Interact with us on social media (e.g. Facebook or Instagram)

• Browse our website (using cookies and analytics)

4. How we use your data

We use your personal data to:

• Respond to your enquiries and bookings

• Provide the services you've requested

• Send important updates or service-related messages

• Improve our website, services, and communications

• We do not sell or share your personal information with third parties for marketing purposes.

5. Tools and platforms we use

We may store or process your data using:

• Google Workspace (e.g. Gmail, Forms, Calendar, Drive)

• Facebook and Instagram (for messaging and marketing)

• Tools for analysing social media performance

• Google Analytics or similar tools to understand website usage (anonymous data only)

These services may process data outside the UK/EU but are compliant with GDPR through standard contractual clauses or equivalent safeguards.

6. Cookies

We use cookies and similar technologies to improve your experience on our site, analyse traffic, and support features such as affiliate links.

Cookies we may use include:

• Essential cookies – Needed for the website to function properly.

• Analytics cookies – Help us understand how visitors use our site (e.g. Google Analytics, Rival IQ)

• Marketing and affiliate cookies – Used to track visits and purchases through affiliate links, such as Amazon Associates.

You can manage or disable cookies at any time through your browser settings. Some cookies may be set by third parties, such as Google or Amazon, to support embedded content or referral tracking.

By using our site, you consent to our use of cookies in accordance with this policy. For more details on Amazon’s use of cookies, visit Amazon’s Privacy Notice.

7. Your data rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct or update any inaccuracies

• Request deletion of your personal data

• Withdraw consent at any time (where applicable)

To exercise your rights, email us at lozandlula@gmail.com.

8. Keeping your data safe

We take appropriate steps to safeguard your personal data, including:

• Using secure platforms (e.g. Google)

• Limiting access to authorised individuals only

• Never collecting more information than necessary

9. Questions or concerns?

If you have questions about this policy or your data, feel free to get in touch:

📧 hello@lozandlula.co.uk